Ilsang Law OfficeIlsang Law Office

Privacy Policy

Ilsang Law Office (the "Operator") operates this website and its inquiry, reservation, and chat consultation features through the Laney service. In accordance with the Personal Information Protection Act of Korea, the Operator establishes and discloses this Privacy Policy to protect visitors' personal information and to handle related concerns promptly.

1. Personal Information Processed

The Operator processes only the following information, entered by visitors on the website or generated while they use it.

CategoryItems
Inquiry and reservation formsName, phone number, and other items the visitor enters depending on the form (email address, inquiry details, preferred date and time, etc.)
Chat consultationConversation content and any contact details the visitor leaves during the chat
Automatically generated informationAccess records (IP address, browser and device information, visit time), referral information (such as ad click identifiers), and cookies

Please do not enter resident registration numbers or other unique identifiers, sensitive information such as health information, or bank account or card numbers in inquiries or chats.

2. Purposes of Processing

  • Reviewing and answering inquiries and responding to consultations
  • Receiving and confirming reservations and notifying schedule changes
  • Sending service notices such as inquiry and reservation confirmations
  • Operating the website, preventing misuse, and compiling usage statistics to improve the service

Advertising messages are sent only to visitors who have separately consented to receive them.

3. Retention and Destruction

ItemRetention period
Inquiry, reservation, and consultation records and contact details1 year from the last inquiry or reservation
Personal information processing system access recordsRetained and managed from the time each record is created for at least 1 year under Article 8 of the Personal Information Security Measures Standard. Retain them for at least 2 years when the personal information processing system handles information about 50,000 or more data subjects or handles unique identification or sensitive information, or when the controller is a major telecommunications business operator registered or reported under Article 6(1) of the Telecommunications Business Act. Calculate periods in calendar years, accounting for leap years and month ends so records are not destroyed before the statutory minimum ends.
  • Personal information is destroyed without delay when its retention period ends or its processing purpose is fulfilled. If a visitor requests deletion, information that must be retained by law is kept separately for the statutory period; other information is destroyed without delay.
  • Information that relevant laws require to be kept is stored separately for the period those laws specify.
  • Electronic files are permanently deleted in a way that cannot be recovered.

4. Provision to Third Parties

The Operator processes personal information only within the purposes in Section 2 and does not provide it to third parties except with the visitor's consent or where a law specifically provides otherwise.

5. Outsourcing of Processing

The Operator outsources personal information processing for the operation of this website as follows.

ProcessorOutsourced tasks
Plask Inc. (Laney)Website operation, receiving and managing inquiry and reservation records, operating the chat consultation system, sending notices

The processor sub-outsources part of these tasks to the following companies.

Sub-processorOutsourced tasks
Supabase Inc.Data storage and infrastructure operation
Vercel Inc.Website hosting and delivery
AI model provider (such as OpenAI)Generating AI chat responses
SOLAPI, InfobankSending text messages and KakaoTalk notifications

6. Overseas Transfer of Personal Information

To operate the service, personal information is processed outside Korea as follows.

RecipientCountryItemsPurposeTiming and methodRetention
Supabase Inc.Japan (Tokyo)Inquiry, reservation, and consultation records; contact detailsData storageTransmitted over the network when the service is usedRetention period in Section 3
Vercel Inc.Japan (Tokyo)Access recordsWebsite hostingTransmitted over the network when the website is accessedRetention period in Section 3
AI model provider (such as OpenAI)United StatesChat conversation contentGenerating AI responsesTransmitted over the network during a chatDeleted under the provider's policy after the response is generated

If you do not wish your information to be transferred overseas, please let us know through the contact details in Section 10 and reach us by telephone or other means instead of the website's inquiry, reservation, or chat features.

7. Rights of Data Subjects and How to Exercise Them

Visitors may exercise the following rights at any time.

  • Access: Check how their personal information is being processed
  • Correction and deletion: Request correction or deletion of inaccurate information
  • Suspension and withdrawal of consent: Request suspension of processing or withdraw consent

Requests can be made through the contact details in Section 10, including through a legal representative or an authorized agent. The Operator will act on requests without delay.

8. Cookies and Similar Technologies

  • The website uses cookies and browser storage needed for it to work, such as language settings and keeping a chat conversation open.
  • If the Operator has configured visit statistics or advertising measurement tools (such as Google Analytics, Meta Pixel, or Naver Analytics), those tools may use cookies.
  • Visitors can refuse or delete cookies in their browser settings. Some features may not work properly if cookies are refused.

9. Security Measures

  • Encryption in transit (HTTPS) and encryption of stored data
  • Access granted only to staff who handle personal information
  • Database access control and access record management

10. Privacy Officer and Contact

Privacy inquiries, access requests, and complaints are received at the contact details below, and the Operator will review and respond without delay.

ItemDetails
NameIlsang Law Office
AddressRoom 107, East Wing, Jeonggok Building, 16 Beobwon-ro, Seocho-gu, Seoul
Phone02-535-1600 · 010-9981-1699
Business registration number106-08-81404

11. Remedies for Infringement

For consultation or relief regarding infringement of personal information, you may contact the following organizations in Korea.

  • Personal Information Infringement Report Center: 118 (no area code) / privacy.kisa.or.kr
  • Personal Information Dispute Mediation Committee: 1833-6972 / kopico.go.kr
  • Supreme Prosecutors' Office Cyber Investigation Division: 1301 (no area code) / spo.go.kr
  • Korean National Police Agency Cyber Bureau: 182 (no area code) / ecrm.police.go.kr

12. Changes to This Policy

If this policy changes, the Operator will announce the change on the website at least 7 days before it takes effect.

This policy takes effect on the date it is posted on the website.